Locations
Cooling
Heating
Plumbing
Sewer + Drains
Air Quality
Coupons
About Us
At Logan Services, excellence is not a goal we reach once—it’s a standard we commit to every day. We believe good enough is never enough. From HVAC installations and plumbing repairs to training, communication, and customer support, excellence shows up in the details, the follow-through, and the pride we take in our work across Dayton, Columbus, and Cincinnati.
Want higher standards for your HVAC and plumbing? Call us at (800) 564-2611 to schedule.
Our Core Values at Logan Services
PEOPLE FIRST
We believe every person matters. We lead with respect, compassion, and care—for our team, our customers, and our communities.
AGILE
We are responsive and embrace change with courage and creativity. With speed, purpose, and flexibility, we turn challenges into opportunities.
RADICAL OWNERSHIP
We rise to every challenge by taking full responsibility for our actions, decisions, and outcomes. We don’t just point to problems—we become the solution.
TEAMWORK
We lift each other up and win as one. Through trust, collaboration, and open communication, we achieve more for our customers and our company.
EXCELLENCE
Good enough is never enough. We strive for greatness in everything we do, fueled by passion and a commitment to exceeding expectations.
How Logan Services Exudes Excellence
Excellence means doing the job right, even when no one is watching. It means holding ourselves to high standards, staying curious, and always looking for ways to improve. For our team, excellence is about preparation, accountability, and consistency—delivering quality work that customers can trust and coworkers can rely on.
This value guides how we train our teams, serve our customers, and invest in long-term solutions rather than quick fixes.
Excellence in Action: The People Behind the Quality
Excellence shows up in the moments that matter most—on job sites, on phone calls, and in the work done behind the scenes to support every customer. Across Logan Services, our teams hold themselves to high standards, take pride in their craft, and focus on delivering reliable HVAC and plumbing solutions that homeowners can trust.
Lachlan: Setting the Standard Through Preparation and Communication
Lachlan has continuously gone above and beyond the standards of timeliness and availability for our customers and Logan Services. He is one of the first installers at the shop every morning and is respectful of our customers’ planned installation timelines. His astounding communication with our customers, job knowledge, and critical thinking skills have been crucial in overcoming numerous barriers while performing HVAC installations.
Abby: Turning Attention to Detail into Lasting Impact
Abby truly exemplified our value of Excellence through her dedication to updating and improving our Plumbing and Install Apprenticeship web pages. She ensured the content reflected our current programs and even highlighted our recent install graduates to celebrate their success. Her commitment to quality and attention to detail turned outdated pages into something we can all be proud of — they look fantastic!
Gabe: Elevating Every Job with Dedication and Care
Big shoutout to Gabe for consistently going above and beyond for our team and our customers! Gabe is always willing to step in and help wherever needed, tackle any task, and do whatever it takes to ensure the best outcome for the customer. His dedication, flexibility, and positive attitude make a huge difference every day, and we appreciate all the ways you support the team and elevate the customer experience. Thank you, Gabe, for all that you do!
Billy: Expertise That Makes a Difference
Excellence. Every time I have called Billy for technical needs/questions, he has been able to help me in less than 60 seconds. That’s a wealth of knowledge. Thank you, Billy!
Chase: Building Excellence Through Learning and Initiative
Shoutout to Chase for his dedication and drive! While balancing high school and working at Logan Services, Chase takes the time to learn, research, and grow his HVAC knowledge, showing real Initiative in developing his career. Chase consistently brings a great attitude and strong communication skills to the team, making him a pleasure to work with every day. We’re excited to watch him continue to grow and make an even bigger impact with us in the future!
Why Excellence Matters for Home Comfort
Excellence is essential to reliable home comfort—especially in HVAC and plumbing, where small details can make a big difference. From system performance and safety to efficiency and longevity, high standards ensure your home stays comfortable when it matters most.
Excellence in Customer’s Homes
In the field, excellence means precise installations, accurate diagnostics, and careful repairs. Our HVAC technicians, plumbers, and installers take the time to do the job right, follow best practices, and communicate clearly with homeowners. This attention to detail helps prevent future issues, improves system performance, and gives customers confidence that their comfort systems are built to last.
Excellence Even When You Can’t See It
Behind the scenes, excellence ensures every service runs smoothly. From training and technical support to scheduling, communication, and follow-up, our in-office teams work with accuracy and care to support the field and the customer. Their commitment to quality helps eliminate delays, reduce confusion, and create a seamless experience from the first call to the final walkthrough.
By holding ourselves to high standards both in the field and the office, we deliver dependable HVAC and plumbing service that protects your comfort and your peace of mind.
Customer Experiences That Reflect Excellence
“First and foremost, I would like to personally thank Cable for his excellent work, customer service, and ability to explain what he was doing. He was not the least bit bothered by my questions and took the time to explain what he was doing. The issue was dealt with quickly, and I really appreciate him coming out on a Saturday. Thank you, Logan Services, and thank you, Cable, for a great experience. I will be telling people about my experience, and will gladly continue to use Logan Services. Cable rocks!”
-Corey, Obetz Customer
“The Logan Services installation team, David & Donnie, were excellent. They laid down drop cloths all the way from the front door down the basement stairs, and across the finished basement floor. The entire old system was removed & new system was installed in about 3 hours. They were polite, professional, and competent. They contained the debris and thoroughly cleaned up the job site. The new system cools better than the old unit. Happy wife, happy life. From the estimate with Michael all the way to completion, I would definitely use Logan Services again.”
-Stan, Troy Customer
“I have used Logan Services several times in the past and have never received bad service.
I have a Reverse Osmosis system from another company. That company refuses to answer the phone or return messages. I can’t find the necessary replacement filters on their website or anywhere else, for that matter. I called Logan to replace that system. Caleb and Conner came out to assess the situation and recommended a different system. Both of them had been out before for my tankless water heater. I agreed on the system they recommended, and they returned a few days later (as scheduled) and replaced it. They always call before they arrive, arrive on time, and are always professional and courteous. They removed the old system, installed the new one, and even fixed some leaky joints. They showed me where to order replacement filters when I need them. I will continue to use Logan Services as needed and always recommend them to family and friends.”
-Cal, Maineville Customer
Discover the Logan Services Standard of Excellence
When you choose Logan Services, you’re choosing a team committed to doing things the right way. From the first call to the final walkthrough, excellence guides every step.
Experience the Logan Services standard.
Schedule your free, same-day estimate or call (800) 564-2611 today.
