Frequently Asked Questions

Financing and Pricing

Can you just give me a ballpark figure?

Unfortunately it is impossible for Logan Services to accurately determine your cost without first coming to your home to see what type of work will be involved. We take into consideration many factors including square footage, number/location of windows and doors and current duct work. Every home is different, and we want to tailor a system to meet your needs and your budget. It may seem like an inconvenience to customers who are price shopping; however, it would be a greater disservice to quote a job over the phone. Set up an appointment for a FREE in-home estimate with us today to find out what system will work best to meet your home comfort needs and budget.

How much will a new system cost?

That’s a good question. It depends on your particular situation. Because each job is different, our comfort consultant will be able to tell you after he has thoroughly analyzed and measured your home and asked you what your particular comfort needs are.

What are my “cash on delivery” payment options ?

We accept personal checks, cash, and most major credit cards.

Does Logan Services offer financing?

YES! For customers who qualify, we offer a variety of financing options with approved credit. Logan Services will be happy to help you with the qualification process for credit when we meet with you at your home.

What kind of warranty do you offer?

Most of our systems include 10 years parts and 1 year labor warranty. Extended warranties on parts and labor from 2 to 10 years are also available. Each system or combination of units may have different warranty packages available. It is best to consult with a Logan Services’ comfort representative about available warranties.

Can you match your price with a quote I’ve already received?

No, we can’t do that because it is impossible to match or compare other contractors’ services. Each job is unique and totally dependent on your needs. Plus, Logan Services has set up special requirements to insure you are 100% satisfied when we complete your job.

HVAC Installation and Service

What furnace and A/C brands does Logan Services offer?

Logan Services offers Trane traditional residential heating and air conditioning products. We also offer Mitsubishi Electric Cooling & Heating ductless systems.

I am not the homeowner. Can I still have an estimate?

A Logan Services comfort consultant will have to meet with the actual owner of the property. This is to protect the rights of the owner. If the owner would like to get an estimate to speed up the sale of the home, he/she is free to do so. Once a customer establishes ownership of a property we will be happy to give a free in-home estimate. If the homeowner lives out of the area, we must meet with the power-of-attorney or the care-taker of the property.

I’m married. Do we both have to be at the consultation?

When Logan Services installs a new comfort system, it’s designed around the needs of everyone in the home. Because there could be dozens of way to meet your needs, we feel it’s vital to meet with all of the adults.

Can I buy the system and install it myself?

No, the manufacturer programs through Logan Services do not include “cash and carry.” Installation is included on all heating and air conditioning purchases with Logan Services. This practice ensures the manufacturer warranty is valid. We take 100% responsibility for selling, furnishing and installing the heating/cooling system you select.

How fast can you install my system?

It depends on your particular situation, but usually a job that does not need ductwork can be complete within one to two days. Logan Services has next day installation available at no extra cost!! In some cases we will be able to install your new Trane system the very same day!

What if something goes wrong after the installation?

You can always contact Logan Services. We work hard to make sure you are 100% satisfied with the work that we do for you. We will respond quickly to your needs. One call to Logan Services is all it takes to have someone check up on your situation.

My system needs repaired. Do you service HVAC equipment?

Of course we can! All of our service technicians are trained to work on all makes and models of heating and air conditioning equipment. If you have an emergency, call our 24-hour hotline at 1-800-564-2611. If your system needs a service call or a seasonal tune-up, we’d be happy to help! The customer service team at Logan Services will respond to your request promptly.

Should I have my furnace and A/C checked every year?

YES! If you properly maintain your heating and air conditioning system, your system should operate at it’s best efficiency level throughout the season. You also should be able to increase the lifespan of your system by making sure it is properly cleaned on a regular basis. The number-one cause of repairs and/or replacement is due to little or no maintenance.

Why should I choose Logan Services?

Logan Services is a responsible dealer with a reputation built on trust.
Logan Services has been recognized by our manufacturers as a top dealer in our region. (The #1 Trane dealer in Ohio!)
Logan Services is dedicated to customer service and satisfaction.
Logan Services offers the best products with the best warranties.
Logan Services offers special financing.
To be a part of Logan Services’ HVAC program, the employees at Logan Services are required to pass rigorous background checks, attend special training and meet stringent quality and installation standards. As a matter of fact, after performing work for you, our team must complete a 33-point installation checklist signed by you. Then as a customer you can complete a satisfaction survey in which Logan Services must meet a very high standard.

What does HVAC stand for?

HVAC is an abbreviation for Heating ,Ventilation and Air Conditioning. It pertains to the heating and cooling system that you have installed in your home. To learn about more common HVAC topics, check out our glossary page.

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Columbus

Cincinnati + NKY