Logan Services – Columbus HVAC Reviews

“From start to finish, I’m very happy with the entire process and the product.

First, the phone call to Logan Services. The woman who answered the phone was very nice and friendly. Right away, I felt this was a family business (which I like). She took my information and explained the process. She made a GREAT first impression, which is also very important.

Second, the next day, their salesperson, James, came to the house on time. He was actually a bit early, but called first to make sure that was ok. He was the last of the three companies that I obtained quotes from, and I think he was the right balance between technical and explaining things easily. Friendly, sensed he had a vested interest in helping us, whether we went with his company or not. He was a bit higher than a competitor, and I asked him if he could do anything, but he said he put his best foot forward, and I actually respect that. In some regards, I respect that more than if he dropped a few bucks. Within five minutes of him leaving, we felt comfortable with Logan Services and Trane, and I was able to catch him in his car before he pulled away. That was around 4 pm on a Friday afternoon.

On Tuesday, the two installers, Kyle and Jarrett, arrived on time. Very polite, they looked things over, they put pads/rugs down from my door, all the way down the stairs to the basement, and into the unfinished area. I was surprised at the lack of noise; I was expecting it to be louder. They knew I was dreading the day, as it was going to be 95 degrees out and I was working from my home office, which was right next to the front door, and had turned down the AC before they shut everything down. Every single time they went in and out, they closed the door behind them, so that the house would remain as cool as possible. Between that and the lack of noise they made, it made working from home easy and productive for me. When they were done, they showed us how to set up and operate the new thermostat (which is much more sophisticated than a Nest), showed us the furnace and chiller in the basement, and the work they did, as well as the unit outside. When they left and we walked around the house, it was as if they were never there. No garbage at all from the install, not even a piece of paper.

We are really happy with how things went, from the first call through to the completion of the install. While only running a few hours now, it is much quieter than what we had previously, and I’m looking forward to seeing the savings via lower electric bills, as well as greatly reducing the temperature difference between the first and second floors.

I would highly recommend Logan Services to anyone seeking a new, quality AC/Furnace.”

“Lachlan and Craig were great!! They got here on time, were professional/polite, and answered any questions I had.“

“Everything from start to finish was great!! Jeff helped with the financing process and was more than helpful! The guys who came to set everything up were also amazing!!! On time, fast, friendly, and cleaned up!! We are so happy that we chose Logan Services and will tell everyone; don’t go anywhere else!!“

“Victor, Ty, and Cam did an excellent and thorough installation of a furnace and AC unit. Highly recommend“

“An outstanding installation by Lachlan, Craig, and Kenyon. Also, thanks to Austin for getting us set up for this and bringing us some temporary AC units prior to the installation. Thank you, Logan Services.“

“Thanks to Victor, Ty, and Noah of Logan Services for installing our AC and furnace. Removing our old equipment and replacing it with the new Trane models looked to me to be a complicated process, but these three men showed complete mastery of the job, at every step solving problems quickly and even accommodating without delay an interruption by our lawn service. They took pains to ensure that all areas were protected and kept clean. We now have the advantage of a new, worry-free system and will be forever grateful to the guys that made it work.“

“Very happy with the installation of my new AC and furnace. Nathan, Devin, and Chase not only did a great job on the install but were great representatives for Logan Services. I would highly recommend this company and crew to anyone in the market for getting a new system installed.“

“Logan was amazing to work with. The salesperson helped me out, worked with my budget, and gave me the best deal on my furnace and A/C. The installers were also amazing! They were on time and kept everything clean. They ended up having to come back a second day to finish the install because there was an issue they weren’t aware of. Very professional and helpful. I highly recommend Logan if you are shopping for a new unit!“

“When my wife came home after work to a freezing house, we knew our 35-year-old HVAC system had given us everything it had. We had moved into the house 7 years prior and knew it was a matter of time. Unfortunately, due to the age and liability, we couldn’t get it simply repaired. We spent one night with one heat, thank goodness for our fireplace, and had a salesman out to the house the next day. Before the salesman arrived, Logan’s customer service called first thing in the morning (7:30 am), seeing we had called the emergency number the night before. I wish I could remember the young lady’s name because she deserves some high praise. She wasn’t concerned about a sale or the bottom dollar. She showed genuine concern about my family. She wanted to know if we were alright, if we needed anything, and how we did overnight. I’ve dealt with a lot of contractors over the years, and that was a first.

Our salesman, Ty, was incredible. There were no pressured sales, just straight honest conversation. We connected on home repairs and updates we’ve done to our homes. He was even able to troubleshoot our furnace issue and get our heat back on. Ty spent a lot of time with me answering my questions and helping me troubleshoot my furnace issue. He made time for me and my family, and he has checked back in with us multiple times since we met to make sure we still had heat, were doing ok, and to let us know he was here if things went south on us again. I’ll be honest, I’m the guy who gets multiple quotes and compares the numbers. I wasn’t committed to Logan, but after the call from customer service and meeting Ty, I knew I couldn’t go with any other company. An HVAC system is a big investment and one we knew was coming, but as everyone does, we were hoping to make it one more season. The price wasn’t nearly as important to me as working with high-quality people who care; Logan gave me that. They earned my business by putting my family first.

Then there were the Daves. What a great team! A father and son dynamic duo. They were professional and efficient. They walked me through the new system and how it works. Dave gave me great tips to ensure my furnace works in top form at all times. I hope it’s another 30-plus years before I need a new HVAC system, but I know who I’m calling when I do. They definitely have my business for the next tune-up and servicing. Logan, keep putting people first. Thank you!”