Logan Services – Columbus HVAC Reviews

“Logan was amazing to work with. The salesperson helped me out, worked with my budget, and gave me the best deal on my furnace and A/C. The installers were also amazing! They were on time and kept everything clean. They ended up having to come back a second day to finish the install because there was an issue they weren’t aware of. Very professional and helpful. I highly recommend Logan if you are shopping for a new unit!“

“When my wife came home after work to a freezing house, we knew our 35-year-old HVAC system had given us everything it had. We had moved into the house 7 years prior and knew it was a matter of time. Unfortunately, due to the age and liability, we couldn’t get it simply repaired. We spent one night with one heat, thank goodness for our fireplace, and had a salesman out to the house the next day. Before the salesman arrived, Logan’s customer service called first thing in the morning (7:30 am), seeing we had called the emergency number the night before. I wish I could remember the young lady’s name because she deserves some high praise. She wasn’t concerned about a sale or the bottom dollar. She showed genuine concern about my family. She wanted to know if we were alright, if we needed anything, and how we did overnight. I’ve dealt with a lot of contractors over the years, and that was a first.

Our salesman, Ty, was incredible. There were no pressured sales, just straight honest conversation. We connected on home repairs and updates we’ve done to our homes. He was even able to troubleshoot our furnace issue and get our heat back on. Ty spent a lot of time with me answering my questions and helping me troubleshoot my furnace issue. He made time for me and my family, and he has checked back in with us multiple times since we met to make sure we still had heat, were doing ok, and to let us know he was here if things went south on us again. I’ll be honest, I’m the guy who gets multiple quotes and compares the numbers. I wasn’t committed to Logan, but after the call from customer service and meeting Ty, I knew I couldn’t go with any other company. An HVAC system is a big investment and one we knew was coming, but as everyone does, we were hoping to make it one more season. The price wasn’t nearly as important to me as working with high-quality people who care; Logan gave me that. They earned my business by putting my family first.

Then there were the Daves. What a great team! A father and son dynamic duo. They were professional and efficient. They walked me through the new system and how it works. Dave gave me great tips to ensure my furnace works in top form at all times. I hope it’s another 30-plus years before I need a new HVAC system, but I know who I’m calling when I do. They definitely have my business for the next tune-up and servicing. Logan, keep putting people first. Thank you!”