Reviews

Benjamin from Dayton

New Trane Upgrade

Furnace Model: Trane TEM Air Handler

A/C Model:

Heat Pump Model: Trane XR16

Mitsubishi Ductless System:

Accessories:

Project Scope: Knowing that their existing heat pump system was getting older and could start showing signs of its age at any time, Benjamin and his wife knew that they would need to find the best equipment to replace it to ensure that their family would remain comfortable. After some research, they chose a new Trane system from Logan A/C & Heat Services, and our team was happy to make the process as smooth as possible.

"There are so many myths about a Trane heat pump system from Logan AC & Heat Services. The first myth is that Trane is expensive. We didn’t do an exhaustive search, but we did receive several quotes for a number of brands from a number of installers. Logan’s price was very competitive. While not the lowest quote, Logan was the lowest qualified bid that met our other requirements of an installer. The second myth is that Trane focuses on industrial and commercial installations. We did get the “not important enough” attitude from another well-known HVAC company in the area, but Logan was courteous and personable while also knowledgeable and professional from the first phone call, through the quoting process and installation. The third myth is that Trane is made on the same assembly line as every other heating and cooling system, badge engineered, and the only difference is the sticker and price tag. Our unit was engineered by Trane, and assembled in the Trane factory in Tyler, TX in May of this year. The only other brand manufactured on that assembly line is American Standard, which is the same company. To say Logan AC & Heat Services met our requirements for an installer is an understatement. They exceeded our expectations and have set a new standard for home services we will need in the future. The estimator was punctual, honest and explained the differences between the systems. Once we confirmed our order, Logan quickly arranged an installation date and sent text reminders. On the day of installation, Daniel and Chris arrived on time with genuine smiles on their faces. They explained each step of the process and answered all of our questions. Their cheery disposition remained throughout the day as they worked to install our new system. The past year has been the most trying year of our life. I spent 9 months without income recovering from injuries from a car accident. My wife, a teacher, was laid off when her school closed, with one day notice, in the middle of the school year. Also in this same year, we completed the long process of adopting our second daughter. It was the worst time to replace our aging and failing heat pump system. However, Logan made the whole process as painless and worry-free as possible."