Getting HVAC repair or replacement done in your home is an important project, and you want to make sure you get it done right the first time. When you call a heating and cooling company to come to your home, you want to make sure they can be trusted. You also want to know that they are a credible company that can do the work needed, and they aren’t just out for the paycheck.
Not only do you want your home to feel comfortable again, but you also want to be comfortable with whoever is coming into your home. Consider going through these steps and suggestions when choosing your HVAC company to ensure you have the best experience.
Choose A Licensed And Bonded HVAC Company
The heating and cooling company you decide to go with should be able to show license paperwork to you without any problems or issues. They should have this proof of license with them at each job to be able to show customers. Their license number should also be clearly displayed on the back of any company vehicle they are driving.
Trust But Verify By Reading Online Reviews
You always want to check a company’s reviews on Google and/or Facebook to ensure that they have a reputation of good work. Reviews can help verify that they are a credible company, and the more reviews they have, the better. Research the company; check their community affiliations and who they are connected with to find peace of mind that you are choosing a reputable company.
Communication & Customer Support Is Key
When calling an HVAC company, you want to make sure they have an office phone number to contact and not just a personal cell phone. A reliable heating and cooling service and installation company should have a local representative available during regular business house to speak with to answer your questions or provide access to their sales, service, or installation schedule. Knowing that the company has customer support will help put you at ease when choosing an HVAC provider.
Partnerships With Quality Heating and Cooling Brands
The company that you decide to go with for your heating and cooling installation should provide quality products to their customers and be knowledgeable about those products. In addition to the product knowledge, the HVAC company should also be able to give you information about the company’s training process and the experience they have installing the brands they offer. Be mindful that companies who offer a wide variety of manufacturers for equipment installation may have less experience with each brand than those who only install a select number of brands.
What Logan Services Does To Make You Feel Comfortable
Logan Services is a licensed and bonded company; our license number is easily viewable in the back of our company vehicles. We are also able to show our license paperwork, along with our liability insurance policy. You can verify that our company is credible with the thousands of Google and Facebook reviews that we have received. We are also proud sponsors of The Dayton Flyers and Ohio State Athletics. Logan Services makes sure that its customers are always followed up with by email, phone call, and text message, along with a photo of the person coming to their home, so you know who to expect. Our team goes through extensive training, and we don’t send our trainees out until they are ready. Logan Services offers quality products of Trane and Rheem for traditional HVAC solutions and Mitsubishi Electric for ductless applications.
In addition to the suggestions we gave you to consider before you hire an HVAC company, the Better Business Bureau gives you some more questions to ask:
- “How long have you worked in this business?”
- “Can you provide me with a written estimate?”
- “What is your warranty or satisfaction policy?”
- “How do you accept payment?” Ensure the company will accept scheduled payments if you cannot afford to pay the cost in one lump sum.
- “What is your average response time? Do you have after-hours service in the case of an emergency?”
Consider all of the above tips before you choose a heating and cooling company this year. The team at Logan Services is proud to be your go-to HVAC provider for repair, replacement, routine maintenance, and indoor air quality services!