Radical Ownership at Logan Services: Owning Every Challenge, Every Time

At Logan Services, we believe in taking responsibility—every time. Radical Ownership means stepping up, fixing problems, and seeing every job through. We don’t wait for someone else to solve an issue. We act, we learn, and we make it right. This value guides how we serve customers and how we support each other across Dayton, Columbus, and Cincinnati.

Call us anytime at (800) 564-2611 for reliable HVAC and plumbing support.

Our Core Values at Logan Services

PEOPLE FIRST

We believe every person matters. We lead with respect, compassion, and care—for our team, our customers, and our communities.

AGILE

We are responsive and embrace change with courage and creativity. With speed, purpose, and flexibility, we turn challenges into opportunities.

RADICAL OWNERSHIP

We rise to every challenge by taking full responsibility for our actions, decisions, and outcomes. We don’t just point to problems—we become the solution.

TEAMWORK

We lift each other up and win as one. Through trust, collaboration, and open communication, we achieve more for our customers and our company.

EXCELLENCE

Good enough is never enough. We strive for greatness in everything we do, fueled by passion and a commitment to exceeding expectations.

What Radical Ownership Means to Us

Radical Ownership is simple: we take full responsibility for our actions and results. When something goes wrong, we don’t point fingers. We find answers and follow through until the job is done. This mindset helps us earn trust, deliver better service, and build strong teams.

Every department—field, office, warehouse, and sales—uses Radical Ownership to keep customers comfortable and our work moving forward.

Radical Ownership in Action: Turning Challenges into Opportunities

These employees demonstrate the core traits of Radical Ownership—accountability, initiative, problem‑solving, and follow‑through. They step in, take charge, and turn challenges into solutions.

Anthony: Leading With Initiative and Follow-Through

Anthony demonstrates Radical Ownership by taking on extra projects. He leads our monthly “Little Learnings” sessions with Lead Trainers in all markets. He took the initiative to manage and design our Trainer Handbook. His extra efforts consistently reduce stress for others and ensure the work is done well. This level of dedication strengthens our apprenticeship programs and supports the entire team.

Vince: Stepping Up Wherever He’s Needed

Vince goes above and beyond for his team. He is always ready to travel from Columbus to Dayton on his days off. He helps complete installations without hesitation. He takes ownership of every task, follows through, and makes an impact across multiple departments. His flexibility and dependable attitude make him an essential part of our organization.

Kelly: Owning Every Detail With Confidence

Kelly consistently demonstrates Radical Ownership by taking full accountability for her work. She is always the first to say, “I did this, and I will fix it.” This is true whether she is calling back a customer or checking details with a consultant. Her curiosity and commitment to understanding every detail help ensure clear, accurate communication and strong customer support.

Scott: Owning the Creative Process from Start to Finish

Scott always takes full ownership of our TV commercials by writing, directing, casting, and producing a series of standout spots that set us apart in the market. His creativity, initiative, and follow‑through show what it looks like to take responsibility for a project and deliver exceptional results.

The Impact of Radical Ownership

When our team takes ownership, customers feel the difference. It leads to clearer communication, better results, and stronger relationships. It also helps our team grow, learn, and improve every day.

Radical Ownership builds trust, and trust builds comfort—inside our company and inside every home we serve.

Field Teams Who Own the Work and the Outcome

Our technicians and plumbers show Radical Ownership in every home they visit. They double-check their work, explain what they are doing, and make sure systems are safe and running well before they leave. If something needs attention later, they return quickly and take care of it.

On tough jobs, our field teams work together to find solutions. They stay until the customer feels confident and comfortable. This shows that ownership is more than just a word; it’s a promise.

The Teams Behind Every Home Comfort Solution

Our office teams take responsibility for the customer experience from the first call to the final follow-up. When a challenge arises, such as a scheduling issue or a service question, they work hard to resolve it. They ensure the customer receives a clear answer.

We don’t pass problems around. Our teams that answer the phones listen, learn, and take action, making sure customers always feel supported.

At Logan Services, Radical Ownership is part of everything we do. From quick repairs to complete system installations, you can trust our team to support their work. We take responsibility from start to finish.

Real Voices, Real Ownership: What Customers Say