Logan Services is proud to introduce the Logan Gold Standard Award. This new honor celebrates team members who deliver an unmatched experience to our customers every day. It also recognizes those who support their teammates and live our values through their work.
Our Dayton team is proud to celebrate Dan and Gabe as the Q1 2026 recipients of this award. These two team members reflect what homeowners can expect from Logan Services across Dayton, Columbus, and Cincinnati. Our team is proud to do the right thing, support each other, and deliver a better experience from start to finish.
“This award really represents how these people show up for our customers, for their teammates, and how they live our mission, vision, and values every single day.”
– Ashley P., President, Logan Services
Dan, Ashley, and Gabe at Logan Services’ Q2 Town Hall
A New Award Rooted In Customer Care
The Logan Gold Standard Award honors employees who consistently put company values into action every day. Recipients are selected based on leadership nominations, customer feedback, teammate recognition, and examples of dependable service.
For homeowners, that standard matters. Whether a customer is scheduling a system estimate, working through a service concern, or welcoming a technician into their home, the experience depends on team members who listen, follow through, and take pride in doing the job right.
Setting The Gold Standard For Ownership & Putting People First
Dan, Customer Advocate Specialist
Dan was honored for the care, focus, and accountability he brings to customer escalations. His work often happens behind the scenes, but it plays a direct role in helping customers feel heard, supported, and taken care of.
“Dan consistently steps up to take care of escalated customers, working closely with leadership to find the best resolutions while keeping the customer experience front and center. He also does a great job helping us identify opportunities to improve processes and prevent future concerns. In Q1 alone, he helped close 208 customer issues, which speaks to both his dedication and impact. His willingness to collaborate across teams, solve problems, and support both our customers and internal teams makes him a strong example of teamwork in action.”
His nominations highlighted his empathy, patience, follow-through, and positive presence with the customer service team. Dan’s ability to resolve difficult situations while keeping customers and teammates supported makes him a strong example of Logan Services’ People First, Radical Ownership, Teamwork, and Excellence values.
Setting The Gold Standard for Personal Growth & Customer Care
Gabe, Dayton Lead Plumber
Honored for his growth, professionalism, and strong service to plumbing customers, Gabe began as an apprentice and has continued to build his skills, take on more responsibility, and support the success of the team around him.
“Gabe started as an apprentice and has worked his way to a lead plumber role, and he hasn’t stopped pushing himself. His professionalism, knowledge, and ability to get the job done really stand out.”
Gabe’s recognition reflects the importance of skilled workmanship, clear communication, and dependable service. His work helps homeowners feel confident when they choose Logan Services for their plumbing needs.
“Sump pump needed to be replaced, Gabe was the tech sent to do this. Can say without a doubt he knows exactly what he is doing. He explained everything in a way I understood, answered all my questions & never once made me feel like he was rushed. Just can’t say enough good things about Gabe, he was awesome! Never did he try to push things on us. He gave options, the final choice was ours to make. Highly recommend Gabe with Logan. You won’t be disappointed. So many times, a tech person is here to do just what they’re hired to do, not engage with the customer. Gabe wasn’t like that. I go by 1st impressions & knew almost immediately we had made the right choice by going with this company. Great job, Gabe, you will go far in life!!”
Providing Gold Standard Service for Every Customer
Have you had a positive experience with Dan, Gabe, or anyone else on the Logan Services team? Let us know; it may be the key to our next Gold Standard Award!
Every Logan Services customer experience is shaped by the people who answer the call, solve the problem, install the system, complete the repair, and support the homeowner along the way.
The Logan Gold Standard Award gives Logan Services an opportunity to recognize team members who make that experience stronger. Dan and Gabe represent the care, ownership, and teamwork that support our promise of Fast, Friendly Service.
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