Logan Services Introduces The Logan Gold Standard Award

Dan, Ashley, and Gabe at Logan Services’ Q2 Town Hall

Dayton Q1 Gold Standard Winners: Dan And Gabe

Logan Services is proud to recognize Dan and Gabe as Dayton’s Q1 Gold Standard Award winners. Their recognition reflects the care, accountability, and professionalism that support Logan Services’ promise of fast, friendly service.

Dan was honored for the ownership he brings to customer escalations and internal support. His work often happens behind the scenes, but it plays a direct role in helping customers feel heard, supported, and taken care of.

Gabe was honored for his growth, professionalism, and strong service to plumbing customers. He began as an apprentice and has continued to build his skills, take on more responsibility, and support the success of the team around him.

“Dan consistently steps up to take care of escalated customers, working closely with leadership to find the best resolutions while keeping the customer experience front and center. He also does a great job helping us identify opportunities to improve processes and prevent future concerns. In Q1 alone, he helped close 208 customer issues, which speaks to both his dedication and impact. His willingness to collaborate across teams, solve problems, and support both our customers and internal teams makes him a strong example of teamwork in action.”

Dan, Customer Advocate Specialist

Gabe, Dayton Lead Plumber

“Sump pump needed to be replaced, Gabe was the tech sent to do this. Can say without a doubt he knows exactly what he is doing. He explained everything in a way I understood, answered all my questions & never once made me feel like he was rushed. Just can’t say enough good things about Gabe, he was awesome! Never did he try to push things on us. He gave options, the final choice was ours to make. Highly recommend Gabe with Logan. You won’t be disappointed. So many times, a tech person is here to do just what they’re hired to do, not engage with the customer. Gabe wasn’t like that. I go by 1st impressions & knew almost immediately we had made the right choice by going with this company.
Great job, Gabe, you will go far in life!!”
– Linda, Grove City Customer

Jeff, Ashley, and Liesl at Logan Services’ Q2 Town Hall

Cincinnati Q1 Gold Standard Winners: Jeff and Liesl

Logan Services is proud to recognize Jeff and Liesl as Cincinnati’s Q1 Gold Standard Award winners. Their recognition reflects the same customer-first standard behind this award: showing up with care, taking ownership, supporting teammates, and helping homeowners feel confident in the service they receive.

Liesl and Jeff represent the strength of the Logan Services team in Cincinnati. Through their daily work, they help create the kind of service experience homeowners remember: clear communication, dependable follow-through, and a commitment to doing what is right for the customer.

Their recognition is a reminder that excellent service is built by people who take pride in every interaction. Whether supporting customers directly, helping teammates succeed, or making sure each job is handled with care, Liesl and Jeff help Logan Services continue delivering fast, friendly service throughout the Cincinnati area.

“For years now, I’ve relied on Logan Services for anything and everything related to my heat pump/furnace. Just today, Jeff came out to clean the blower and coil, as well as replace the capacitor and install a U/V light for me. Jeff is as professional as anyone could ask for, he was on-time, thorough, stayed on task, gave me a descriptive explanation of all the work he’d done (with pictures) once finished, and gave me some helpful tips on how to operate the thermostat to get the most out of my new U/V light apparatus. I would recommend Logan to anyone looking to install a new unit, or looking for maintenance of any kind on an existing unit, they’re the best out there, as far as I’m concerned.”
– Omar, Kings Mills Customer

Jeff, Cincinnati Operations Manager

Liesl, Cincinnati Lead Plumber

“So totally impressed with my Logan Master plumber, Liesl. She is friendly and nice, AND she is competent, knowledgeable, and efficient. Her work area was left impeccably clean! And checks her work to ensure that it’s done properly and not leaking. My house is 130 years old, she knows her stuff. I have two other jobs for her to do. So happy that I called Logan Services.”
– Deb, Mt Healthy Customer

Monica, Ashley, and Danny at Logan Services’ Q2 Town Hall

Columbus Q1 Gold Standard Winners: Monica and Danny

Logan Services is proud to recognize Danny and Monica as Columbus’s Q1 Gold Standard Award winners. Their recognition reflects the strength of the Columbus team and the values Logan Services strives to deliver in every customer and teammate interaction.

Monica was honored as an “unsung hero” of the Columbus team for her ownership, organization, and steady support behind the scenes. Her reliability, problem-solving, leadership in installation coordination, and commitment to quality make her a trusted cultural cornerstone who reflects the teamwork, agility, and people-first mindset behind the Logan Gold Standard Award.

Danny was honored for his positive attitude, commitment to growth, and exceptional customer service in the field. In Q1, he earned the most 5-star reviews of any Columbus field employee, with customers praising his professionalism, communication, patience, and ability to build trust. Leadership also recognized Danny for championing change, supporting teammates, and doing the job right as a strong example of Logan Services’ People First and Excellence values in action.

“Clay and Vince installed a new furnace for me. They did a fantastic job and were very professional. They were very careful in my house and made sure everything was clean when they were finished. I am very impressed with how easy the install went. Top quality. Monica was very helpful in scheduling the install and went above and beyond to work around my needs. I highly recommend Clay, Vince, and Monica.”
– George, Westerville Customer

Monica, Install Coordination Team Lead

Danny, Columbus Service Technician

“I recently had my furnace tuned up by Logan Services, and the experience was outstanding thanks to their technician, Danny. He arrived right on time, was courteous from the moment he walked in, and clearly explained what he planned to do before getting started. He walked me through his expectations, answered my questions, and made sure I understood the entire process.
Danny was professional, personable, and genuinely a pleasure to have in my home. It’s refreshing to work with someone who takes pride in their work and delivers such excellent customer service. I highly recommend Logan Services, especially if you have the chance to work with Danny!”
– Alex, Columbus Customer