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Logan Services is proud to announce that our Dayton location has been named a 2025 BBB Torch Award for Ethics (formerly Eclipse Integrity Awards) winner. As an even greater honor, we were presented with the Golden Torch Award, the highest recognition given by the Better Business Bureau.
This incredible milestone speaks volumes about our company’s longstanding commitment to integrity, customer care, and community involvement. While we won these awards in Dayton, you can trust that these values extend throughout our entire company, within our other service locations in Columbus and Cincinnati. We are beyond thankful to you, our loyal customers, our dedicated business partners, and our caring team members for helping us achieve this honor.
The BBB Torch Awards for Ethics celebrate businesses that go above and beyond to build trust through ethical practices. It recognizes companies that exemplify the Four C’s:
Each member of the Logan Services team holds these values at the heart of everything we do, from our technicians providing free, same-day estimates and next-day installation to our customer service representatives treating every customer like family.
Click here to see the past winners of the BBB Torch Award for Ethics of Miami Valley.
Among the hundreds of highly qualified businesses considered, Logan Services was chosen as the top recipient in all categories, earning the Golden Torch Award—the highest distinction given by the BBB. This award puts a spotlight on our leadership in both ethical business practices and customer service.
This recognition is a big deal. It’s not just a trophy — it’s a reflection of who we are. The Torch Award represents excellence, integrity, and trust in how we serve our customers, how we treat one another, and how we lead in our industry. Out of hundreds of businesses, we were selected because we exemplify what it means to be best in class.
For over 55 years, Logan Services has placed integrity at the foundation of how we do business every single day. We give homeowners in Dayton, Columbus, and Cincinnati a commitment to doing what’s right even when it’s hard or when no one is watching.
Integrity shows itself in the way we honestly and openly communicate with our customers, take accountability for our faults, and always put our customers’ comfort first. One real-life example includes when our Customer Experience Manager responded with transparency, empathy, and immediate solutions when technology issues delayed service for one of our long-time customers. This is just one way we aim to restore trust with action, not excuses.
Other examples of Logan Services’ integrity include our in-house apprenticeship program, which trains our next generation of technicians to master character, professionalism, and pride in craftsmanship, all while also building their technical skills. We have also built tools such as our “Negotiation Toolbox” to give our team the authority to address customer needs with urgency, fairness, and flexibility.
We have shown strong ethics within our community involvement, as well. We aim to show up for each community that we serve through food drives, school supply donations, volunteer work, and events with organizations such as Habitat for Humanity and 4 Paws for Ability. The team at Logan Services consistently shows up for the people who trust us to bring comfort to their homes.
We are honored to receive these awards and view them as a reflection of our culture–a family-led, people-first approach where your comfort is our priority. Your trust as our customer is the biggest award of all, and is a standard we work hard to earn and keep every day.
We want to say a heartfelt “thank you” to our incredible customers throughout Dayton, Columbus, and Cincinnati for trusting us with your home comfort needs for over 55 years. Your support inspires us to live out Logan Services’ core values every single day.
To our business partners, thank you for your collaboration and shared commitment to our values in excellence and integrity. Your support and reliability have played a crucial role in this achievement, and we look forward to continuing to deliver high-quality service and raising the standards of performance within the HVAC industry.
We also want to take some time to recognize the hardworking individuals behind Logan Services. Awards and honors such as these wouldn’t be possible without our committed HVAC professionals, empathetic customer service experts, and efficient installation crews who consistently go above and beyond to provide fast, friendly service and deliver a system for every home and budget.
Winning the Torch Award for Ethics and the Golden Torch Award is more than an honor; we see it as an ongoing responsibility and reminder to keep showing up for our customers with honesty, professionalism, and heart in every step of the process of bringing comfort to your home. We will continue to bring this level of service to homeowners in Ohio for many years to come.
To experience our award-winning service for yourself, book your free, in-home estimate online with Logan Services or call (800) 564-2611 today.
These values define the unique culture at Logan Services and are celebrated throughout the company.
At Logan Services, integrity is a value we live out through consistent and meaningful community involvement. Since launching our Culture Committee in 2023, we’ve created a platform for employees across departments to plan and lead initiatives that reflect our values and support the communities we serve.
Our efforts have included food drives for local pantries, school supply donations through Crayons to Classrooms, holiday gift support for local families, and volunteer work with organizations like 4 Paws for Ability, Habitat for Humanity, and the Miami County Animal Shelter. We’ve also hosted and participated in community events such as Touch-A-Truck, clean-up days at Metro Parks, and fun, family-centered company celebrations that bring people together.
We actively encourage team participation by sharing opportunities company-wide, celebrating involvement in internal communications, and welcoming suggestions for future partnerships. We also give back through financial support and in-kind donations, such as HVAC equipment for Habitat and contributions from our profits to children’s hospitals through our “Comfy Kids” campaign.
Our culture is centered around our core values, which guide every action we take and ensure we lead with integrity, both in business and in service to others.
At Logan Services A/C, Heat & Plumbing, we believe integrity is essential to the skilled trades. Whether installing a new system or performing a simple repair, our customers trust us to be honest, transparent, and do the job right the first time. Homeowners often rely on our word in this industry because they may not fully understand the technical details. So, it’s our responsibility to act honestly and clearly at every step. Our work has a lasting impact on families’ safety, comfort, and well-being, and integrity ensures that impact is always positive. It also builds a strong reputation, which is everything in the skilled trades. Trust leads to loyal customers, referrals, and long-term success. Leading with integrity, we strengthen our companies and help elevate the entire trades industry. It reinforces pride in our work, confidence in our professionalism, and a culture that values doing what’s right, not what’s easiest. At Logan Services, we believe true craftsmanship is built on skill but defined by character.
Logan Services has a strong, growing relationship with the communities we serve, and that connection is a vital part of who we are. Our mission of delivering fast, friendly service extends beyond HVAC. It is truly about showing up for people when they need us most, whether that’s in their homes or in their neighborhoods. Community involvement allows us to live out our values in real-time in service to real people! Through food drives, school supply collections, volunteer work, local sponsorships, and hands-on events like Touch-A-Truck, we build trust, create relationships, and show that we authentically care. These efforts help us stay connected to the people we serve and remind our team that our work has a meaningful purpose. When our community sees our team volunteering, donating, and participating, they see the same care and commitment we bring into their homes every day. That consistent presence reinforces the heart behind our mission: fast, friendly service that’s based on integrity, compassion, and connection.
The culture at Logan Services is people-first and values-driven, where integrity is more than a guiding principle. Our success is directly tied to the way we support our team, invest in their growth, and lead with purpose and transparency. From day one, employees are welcomed into a culture that values teamwork, communication, and
respect, and they’re continually encouraged to grow through mentorship, leadership opportunities, technical training, and personal development. Our apprenticeship program, leadership team promotions from within, and commitment to education all show that we believe in building careers, not just filling roles. What truly sets Logan Services apart is the way we show up for one another. We celebrate life’s highs and toughest lows as a TEAM! There’s always someone there to make sure no one feels alone. This sense of unity and purpose creates a workplace where people feel valued, which fuels high performance, genuine customer care, and long-term results. We don’t just talk about our values–we live them! That’s what makes Logan Services not only a great place to work, but a great company to work with.
Our team is happy to help! Submit an online inquiry using the form in the button below or give us a call at (800) 564-2611.
See why Ohio residents have come to trust Logan Services A/C, Heat & Plumbing as their heating and air conditioning company of choice.
See why Ohio residents have come to trust Logan Services A/C, Heat & Plumbing as their heating and air conditioning company of choice.
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