Agile at Logan Services: Turning Challenges Into Opportunities

The world changes fast, and so do we. At Logan Services, Agile means being responsive, creative, and confident in the face of change. Every day, our teams across Dayton, Columbus, and Cincinnati turn challenges into opportunities through quick thinking, teamwork, and innovation.

In our industry, no two days look alike. A sudden cold snap, needing a new home HVAC system, or an urgent plumbing issue can change plans in an instant. Agility allows us to meet those moments with calm, focus, and flexibility, so customers always get the fast, reliable service they expect.

No matter what your day brings, Logan Services is here to help. Call (800) 564-2611 or schedule your free estimate online.

Our Core Values at Logan Services

PEOPLE FIRST

We believe every person matters. We lead with respect, compassion, and care—for our team, our customers, and our communities.

AGILE

We are responsive and embrace change with courage and creativity. With speed, purpose, and flexibility, we turn challenges into opportunities.

RADICAL OWNERSHIP

We rise to every challenge by taking full responsibility for our actions, decisions, and outcomes. We don’t just point to problems—we become the solution.

TEAMWORK

We lift each other up and win as one. Through trust, collaboration, and open communication, we achieve more for our customers and our company.

EXCELLENCE

Good enough is never enough. We strive for greatness in everything we do, fueled by passion and a commitment to exceeding expectations.

Our Approach to Being Agile

Being Agile isn’t about rushing; it’s about acting with speed and purpose, without sacrifices. It’s the discipline to stay flexible and the courage to embrace new ways of doing things.

From scheduling adjustments to system upgrades, agility helps us adapt quickly without sacrificing quality or care. It’s how we stay dependable in an unpredictable world.

Agile in Action: Quick Thinking, Clear Communication, and Creative Solutions

Agility shines across every department at Logan Services; whether in the field, the office, or behind the scenes.

Kevin: Delivering Excellence Under Pressure

Kevin has continually pivoted on a dime whenever there’s been a collaborative need for last-minute marketing materials. Several times this year, he’s taken on tasks and delivered the same day or within 24 hours – and the work has been flawless. Kevin is the epitome of our agile core value, always adapting quickly and delivering excellence under pressure. Thank you for setting such a strong example!

Jess: Adapting With Focus and Care

Jess demonstrates agility on every customer call. She brings a positive, friendly attitude and takes time to ask the right questions for clarity. When an unexpected situation arises, Jess doesn’t hesitate to pivot—she partners with teammates across departments to find fast, effective solutions. Her ability to stay focused, flexible, and thorough ensures customers feel supported from the very first conversation.

Greg: Leading His Team With Flexibility & Care

Greg remains incredibly flexible with his schedule to support his team in the field. Some days, he lights his schedule on fire to go support his team when they need him most, and I know they appreciate that!

Ginnie: Easily Balancing Workload and Support

Ginnie is extremely helpful to the Customer Service team, answering all of their questions about specific parts! She has a lot coming her way most days, but always makes time to make sure the team fully understands each unique customer scenario, demonstrating how amazing and agile she is!

Ellis: Going the Extra Mile—Literally

When equipment or service parts are not in Columbus, Ellis is quick to address the problem and is always able and willing to drive somewhere to get the product needed to keep our same-day appointment for the customer.

How We Bring Agility to Life

When heating, cooling, or plumbing emergencies happen, minutes matter. Our dispatch, sales, and service teams work together to deliver free, same-day estimates and next-day installations, bringing comfort back fast. Behind every quick response is a team that communicates clearly, coordinates seamlessly, and acts decisively.

Finding Creative Solutions on Every Job

Agility shows up in the field every day. Our technicians and plumbers approach each project with problem-solving in mind, whether that means adjusting plans, tools, and techniques to fit the home, the system, and the customer’s needs. This flexibility turns complex challenges into confident solutions.

Embracing Technology and Training

We don’t wait for change to happen—we prepare for it. Through continuous education at our Logan Services Training Center, our team stays sharp on the latest HVAC and plumbing technologies, tools, and methods. From smart thermostats to high-efficiency systems, our technicians are equipped to serve customers better and faster than ever.

Agility Behind the Scenes

True agility doesn’t just happen in the field; it happens in every department. Dispatchers balance dozens of schedules in real time. Warehouse teams adapt to supply changes without missing a beat. Customer service representatives pivot quickly to meet scheduling needs and special requests.

Every part of our company moves with coordination and focus to deliver one seamless experience for the homeowner.

Turning Change Into Opportunity

Agility helps us do more than react; it helps us grow. Whether we’re improving our processes, upgrading our tools, or learning from experience, we use change as fuel for progress. That mindset helps us better serve our customers today and prepare for the needs of tomorrow.