Values in Action: How Logan Services Brings Comfort Home Every Day

At Logan Services, our mission has always been simple: bring comfort home. Since 1969, families in Dayton, Columbus, and Cincinnati have trusted us to deliver heating, cooling, and plumbing solutions that keep their homes safe and comfortable.

But our work is about more than technical expertise; it’s guided by five core values: People First, Agile, Radical Ownership, Teamwork, and Excellence. These values shape how we serve our customers, support one another, and represent the Logan Services brand every day.

We invite you to experience these values in action. Schedule your free estimate today and see how Logan Services brings comfort home.

Our Core Values at Logan Services

PEOPLE FIRST

We believe every person matters. We lead with respect, compassion, and care—for our team, our customers, and our communities.

AGILE

We are responsive and embrace change with courage and creativity. With speed, purpose, and flexibility, we turn challenges into opportunities.

RADICAL OWNERSHIP

We rise to every challenge by taking full responsibility for our actions, decisions, and outcomes. We don’t just point to problems—we become the solution.

TEAMWORK

We lift each other up and win as one. Through trust, collaboration, and open communication, we achieve more for our customers and our company.

EXCELLENCE

Good enough is never enough. We strive for greatness in everything we do, fueled by passion and a commitment to exceeding expectations.

People First: Serving With Care

At Logan Services, People First means every decision begins with respect and care for others. Every customer, every employee, and every community member matters to us. We want them to feel that in every interaction.

For our customers, this value shows up in moments of urgency. When a family calls us during a no-heat emergency on a freezing January night, we respond with urgency and compassion. Our customer service team listens with empathy and schedules immediate help. When our technicians arrive, their goal is not only to repair the system but also to restore comfort and peace of mind for the entire household.

Inside our offices, People First means building a workplace where everyone feels valued and supported. We invest in our team’s growth through ongoing training, hands-on apprenticeships, and opportunities to learn in our state-of-the-art training center. We also celebrate milestones, recognize achievements, and ensure that every employee has the resources they need to succeed both professionally and personally.

For our communities, this value extends beyond the walls of homes and offices. From participating in local events to supporting charitable initiatives, Logan Services is committed to giving back in meaningful ways.

By putting people first, including customers, employees, and neighbors, we create lasting relationships built on trust, compassion, and care.

Agile: Adapting to Serve Better

In HVAC and plumbing, no two jobs are the same. One day, a technician may be installing a high-efficiency air conditioner, and the next, they’re troubleshooting a decades-old furnace.

Being agile means our team is ready to adjust quickly, think creatively, and deliver solutions that work for each unique home.

Agility also guides how we handle the unexpected. From sudden weather swings in Ohio to supply chain challenges, our teams stay flexible and proactive. We communicate clearly with customers, explore alternative solutions, and keep projects moving forward without sacrificing quality.

In the office, agility shows up in how our staff responds to customer needs. Whether it’s finding a same-day appointment, rescheduling during an emergency, or coordinating technicians to ensure timely service. By staying adaptable, we turn potential obstacles into opportunities to serve our customers better.

We move fast to keep your home comfortable and your wallet happy. View current coupons and take advantage of special offers today.

Radical Ownership: Taking Responsibility

Radical Ownership means we take full responsibility for our work, our decisions, and our outcomes. If something doesn’t go as planned, we don’t point fingers; we step up and make it right.

For our HVAC and plumbing technicians, Radical Ownership shows up in the details. It’s double-checking every connection on a furnace installation, explaining maintenance steps clearly to homeowners, and returning promptly if an adjustment is needed. For our office staff, it’s about owning every customer interaction, ensuring that calls are returned, questions are answered, and concerns are followed through to resolution.

This value also extends to how we support one another internally. When challenges arise, teams don’t wait for someone else to fix them; they collaborate, share responsibility, and ensure the issue is resolved as a unit. That sense of ownership strengthens both our customer service and our workplace culture.

Radical Ownership also fuels continuous improvement. We know we’re not perfect, but we take accountability, learn from challenges, and use those lessons to make our service stronger. This approach builds trust—customers know that when they choose Logan Services, they’re working with a company that stands behind its work completely.

Teamwork: Winning as One

From the front desk to the field, teamwork is the foundation of our success. Our installers, service technicians, plumbers, warehouse staff, and office employees depend on each other to deliver a seamless customer experience.

For instance, when a large project requires multiple system installations in a tight timeframe, our crews coordinate schedules, share resources, and communicate openly to get the job done. No single role could accomplish this alone; it’s teamwork that ensures the project’s success.

Even in the office, teamwork is vital. Dispatchers, sales teams, and customer service reps collaborate daily to keep operations smooth and customers informed. When we say we “win as one,” it means the customer always benefits from the collective effort.

We’re hiring! If you’re looking for a career where teamwork is valued and every role makes a difference, explore opportunities at Logan Services.

Excellence: “Good Enough” Isn’t Enough

Excellence drives everything we do. In our industry, “good enough” can lead to wasted energy, higher utility bills, or unexpected breakdowns. That’s why we hold ourselves to higher standards by ensuring every customer receives the best possible service.

A big part of this commitment is the investment we make in our people. At our in-house training center, HVAC and plumbing professionals sharpen their skills on real equipment, while our apprenticeship program gives new team members hands-on experience alongside seasoned mentors. This commitment ensures every technician and plumber is prepared to deliver lasting results.

Excellence also means follow-through. From precise installations to thorough plumbing repairs and clear communication, our teams are not only highly trained but also passionate about delivering long-lasting comfort and peace of mind.

Because of this dedication, families across Dayton, Columbus, and Cincinnati continue to trust Logan Services for comfort solutions that last. Our consistent focus on training, quality, and customer satisfaction has earned us recognition through industry awards and local honors, reinforcing that excellence isn’t just what we aim for, it’s what we deliver every day.

Living Our Values Every Day

Our values aren’t abstract. They show up in the work we do daily:

• HVAC technicians put People First and pursue Excellence by ensuring every repair and installation delivers comfort and safety.
• Plumbing teams demonstrate Radical Ownership by taking full responsibility for each project until the job is done right.
• Office staff embody Teamwork and Agility by keeping schedules on track, adapting to customer needs, and communicating clearly.

No matter who you connect with at Logan Services, you’ll see the same commitment: consistent, professional service that puts your comfort first.

Looking Ahead With Purpose

As Logan Services continues to grow, these five values will remain the compass guiding our decisions and actions. Whether we’re installing next-day comfort systems, fixing urgent plumbing issues, or training the next generation of technicians, our commitment remains the same: to bring comfort home with People First service, Agile solutions, Radical Ownership, Teamwork, and Excellence.

Ready to experience our values in action? Schedule your free, same-day estimate and let Logan Services deliver the fast, friendly service your family deserves.