This agreement provides a more convenient plan option that allows our customers to pay a flat monthly fee.
This is a one-year agreement that will automatically renew unless customers call Logan Services Inc. (844-224-4561) to cancel. This service agreement is not mandatory to receive services from Logan Services Inc. This service agreement is backed by the good faith of Logan Services Inc. and is not an insurance agreement of any kind.
Logan Services Inc., as the administrator of this service contract, agrees to provide the customer with one (1) annual comprehensive system care visit, which includes inspection and maintenance of both heating and cooling systems during a single visit. One comprehensive system care visit is deemed equivalent in value and system protection to separate seasonal heating and cooling visits.
During the active term of this agreement, plan members will receive discounted service visits, priority service during normal business hours, 15% off all labor and repairs, 15% off all indoor air-quality products, applicable discounts on system replacement (up to a $1,500 value), and no overtime rates on repairs performed during normal business hours. After-hours, emergency service fees and overtime rates may apply for services requested or performed outside of normal business hours. Where available and compatible with the customer’s system, care plan customers may also receive remote diagnostics monitoring, the availability and functionality of which are dependent upon system type, equipment capability, and connectivity. Additionally, customers will receive a one (1) year parts and labor warranty on all repairs completed by Logan Services Inc. technicians.
Customers enrolled in the Comfort Commitment Plan in connection with the purchase of a new system replacement beginning in 2025 are eligible for a 10-year labor warranty. To maintain the 10-year labor warranty, enrollment must be completed within the first year following system installation. Failure to enroll within this timeframe will result in the labor warranty reverting to a one (1) year term. The 10-year labor warranty does not cover acts of God, pre-existing ductwork or structural issues, or damage related to drain issues. Emergency service is defined as situations in which the system is not heating or cooling the home. Emergency service fees apply if service is requested outside of normal business hours.
Any products or services not expressly included in this agreement are provided at the discretion of Logan Services Inc.
Customers are obligated to pay the fees associated with this care plan in accordance with the system they possess as outlined in “Services Provided and Costs” section of these terms and conditions. Logan Services Inc. also reserves the right to refuse service to any home that we deem is unsafe for working conditions or has the potential to harm our employees, the customer, or any additional bystanders. In the event that Logan Services refuses service for circumstances mentioned in the previous sentence, the customer may receive a refund commensurate to what they have paid into the care plan agreement. Customers of this care plan are required to maintain the payments and obligations in order to maintain the “parts and labor warranty” of any repairs completed during the duration of this maintenance agreement.
This Logan Care Plan requires a minimum twelve (12) month commitment and is billed at $19.99 per month on a recurring basis until cancelled in accordance with these terms. Following each twelve (12) month service term, the Logan Care plan will continue on a month-to-month recurring basis unless the customer contacts Logan Services Inc. (844-224-4561) to cancel.
Any changes made to this agreement by Logan Services Inc. must be communicated to the customer of this service agreement within 45 days of the change. Changes that may be made in the future potentially involve price, services provided, or additional exclusions. You will have the option to cancel this agreement for no cost during this 45-day period. It will be deemed acceptable to make changes if the customer of this service agreement does not communicate the desire to cancel within the 45-day period. If the customer of this service agreement fails to make monthly payments, Logan Services is released from obligation to uphold the terms of this agreement as defined in “Obligations of Logan Services Inc.”.
Upon receipt of these Terms and Conditions, whether provided digitally, in hard copy, or through any other reasonable communication method, the customer may cancel this agreement within fourteen (14) days of the first payment and receive a refund equal to the amount paid during the first month. If the customer does not cancel within this fourteen (14) day period, the agreement will be deemed accepted and fully enforceable. If a payment is declined or the customer requests cancellation prior to completion of the initial twelve (12) month service term, the customer remains responsible for payment of the remaining balance of the twelve (12) month agreement, calculated at $19.99 per month. Payment of the remaining balance represents fulfillment of the agreed twelve-month service commitment and is not a penalty or cancellation fee. Any unpaid balance may result in refusal of future services.
For customers enrolled in the Comfort Commitment Plan associated with a new system replacement, cancellation of the plan or failure to maintain active, uninterrupted payments will result in forfeiture of the 10-year labor warranty. In such cases, the labor warranty will revert to the standard one (1) year labor warranty. Re-enrollment after cancellation or lapse in payment does not reinstate the 10-year labor warranty.
Customers may reach out to Logan Services Inc. at (844-224-4561) with any questions regarding this agreement.
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