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At Logan Services, we know comfort starts with people. Every home we visit, every customer we serve, and every team member we support reflects our belief that People First is more than a value—it’s our way of doing business. From our field technicians and office staff to the families and communities we care for across Dayton, Columbus, and Cincinnati, people remain at the center of everything we do.
Ready to experience our People First approach? Schedule your free estimate today and let our team bring comfort home to you.
Our Core Values at Logan Services
PEOPLE FIRST
We believe every person matters. We lead with respect, compassion, and care—for our team, our customers, and our communities.
AGILE
We are responsive and embrace change with courage and creativity. With speed, purpose, and flexibility, we turn challenges into opportunities.
RADICAL OWNERSHIP
We rise to every challenge by taking full responsibility for our actions, decisions, and outcomes. We don’t just point to problems—we become the solution.
TEAMWORK
We lift each other up and win as one. Through trust, collaboration, and open communication, we achieve more for our customers and our company.
EXCELLENCE
Good enough is never enough. We strive for greatness in everything we do, fueled by passion and a commitment to exceeding expectations.
What People First Means to Us
People First means leading with respect, compassion, and care in every interaction. Whether we’re helping a family during a no-heat emergency, guiding a new apprentice through their training, or supporting a local community event, we make decisions with people’s well-being in mind.
When you invite Logan Services into your home, you can expect more than technical expertise—you can expect care, empathy, and a team that truly listens to your needs.
Employee Spotlight: How Logan Services Lives People First
Our People First value comes to life through the actions of our team every day. Across departments and locations, Logan employees go above and beyond to care for customers, support their coworkers, and strengthen our culture.
Christine: Listening With Care and Compassion
Christine handles customer escalations and responds to all of our online reviews. She takes the time to understand each situation, approaches it with empathy, and finds the best resolution.
What stands out most is how she ensures customers feel heard and supported, while also representing Logan Services with professionalism and positivity. Christine’s people-first mindset shines through in everything she does.
Monica: Always There to Help
Monica is the first to arrive and the last to leave each day. Whether she’s helping a customer in person or assisting a service technician, she always goes the extra mile to meet a need.
Her balanced perspective considers both the customer and the company, ensuring fair, thoughtful solutions. And her kindness extends beyond work—she checks in on teammates, offers encouragement, and brings warmth to the entire office.
Caisen: Building Strong Connections Across Teams
Caisen consistently collaborates across departments to deliver the best possible experience for customers. He checks in regularly with coworkers, asking how they’re doing and how he can help.
His proactive approach strengthens communication, teamwork, and customer care—showing that People First means looking out for one another as well as for those we serve.
Hannah: Leading With Heart
Hannah leads our CSR and Dispatch team and chairs our Culture Committee. Her leadership style reflects the core of People First—she leads with respect, compassion, and care, and it shows in how her team interacts with customers.
Through the Culture Committee, she brings people together by organizing events that celebrate employees, families, and communities. Her efforts help everyone feel valued and connected.
Derrick: Leading With Care and High Standards
Derrick exemplifies our core value of People First through true servant leadership. Since stepping into the Sales Manager role, he has led his team with both care and compassion while holding them to the highest standards.
Even through challenging moments, Derrick remains steadfast in ensuring his consultants feel supported and valued. His leadership not only strengthens his team but also positions the organization for long-term success.
What People First Means for You
When we say People First, it’s about what that means for you as our customer. Our field employees live this value in every visit, focusing on care, respect, and communication so that you always feel supported and confident in the service you receive.
Caring for You During Emergencies
When your furnace stops working in the middle of winter or your air conditioner breaks down on a hot Ohio day, our technicians respond quickly with empathy and urgency. They know these moments are stressful, so they communicate clearly, explain solutions, and restore comfort to your home as fast as possible.
Respecting Your Home and Family
You can expect our HVAC and plumbing professionals to treat your home with care—from wearing protective gear to keeping their workspace clean. They take time to walk you through the process and answer your questions, ensuring you feel comfortable and informed every step of the way.
Teamwork That Benefits You
Our field teams collaborate closely to make sure each job is done safely, efficiently, and correctly the first time. They share knowledge, assist one another on complex projects, and double-check details—all so you receive the best possible results and a seamless customer experience.
By putting people first—especially you, our customer—our teams turn service calls into lasting relationships built on trust and genuine care.
People First in the Community
Our commitment to People First extends beyond our customers and employees. We take pride in supporting the communities of Dayton, Columbus, and Cincinnati through sponsorships, volunteer efforts, and charitable giving. Whether it’s donating HVAC systems to families in need or participating in local events, we see community involvement as an extension of our values.
Ready to Experience People First Service?
At Logan Services, People First is more than a slogan—it’s a promise you’ll feel in every call, visit, and interaction. Whether you need fast HVAC repair, a new system installation, or expert plumbing service, our team is here to serve with care, respect, and compassion.
For questions or immediate assistance, call us at (800) 564-2611.
