We Value Your Opinion!

Why was Logan Services at your home? *

	Tune-Up	Service Call
Why was Logan Services at your home? *	Why was Logan Services at your home? - Tune-Up	Why was Logan Services at your home? - Service Call

How would you rate your overall experience with your appointment? *

	Not Satisfied	Somewhat Satisfied	Satisfied	Very Satisfied	Extremely Satisfied
How would you rate your overall experience with your appointment? *	How would you rate your overall experience with your appointment? - Not Satisfied	How would you rate your overall experience with your appointment? - Somewhat Satisfied	How would you rate your overall experience with your appointment? - Satisfied	How would you rate your overall experience with your appointment? - Very Satisfied	How would you rate your overall experience with your appointment? - Extremely Satisfied

If a service call, was your Technician able to diagnose & resolve the problem on the same day? *

	Yes	No	N/A
If a service call, was your Technician able to diagnose & resolve the problem on the same day? *	If a service call, was your Technician able to diagnose & resolve the problem on the same day? - Yes	If a service call, was your Technician able to diagnose & resolve the problem on the same day? - No	If a service call, was your Technician able to diagnose & resolve the problem on the same day? - N/A

Did your Service Technician offer you:

Offer Grid *

	Yes	No	Don't Know
Our Maintenance Plan *	Our Maintenance Plan - Yes	Our Maintenance Plan - No	Our Maintenance Plan - Don't Know
Options to improve your indoor air quality *	Options to improve your indoor air quality - Yes	Options to improve your indoor air quality - No	Options to improve your indoor air quality - Don't Know

How well did your Service Technician meet your expectations in the following areas?
(On a scale of 1 to 5, with 5 being Excellent)

Service Tech Expectations Grid *

	1	2	3	4	5
Arrived within the scheduled time frame for your appointment *	Arrived within the scheduled time frame for your appointment - 1	Arrived within the scheduled time frame for your appointment - 2	Arrived within the scheduled time frame for your appointment - 3	Arrived within the scheduled time frame for your appointment - 4	Arrived within the scheduled time frame for your appointment - 5
Appeared in appropriate and neat attire *	Appeared in appropriate and neat attire - 1	Appeared in appropriate and neat attire - 2	Appeared in appropriate and neat attire - 3	Appeared in appropriate and neat attire - 4	Appeared in appropriate and neat attire - 5
Was knowledgeable and able to answer your questions *	Was knowledgeable and able to answer your questions - 1	Was knowledgeable and able to answer your questions - 2	Was knowledgeable and able to answer your questions - 3	Was knowledgeable and able to answer your questions - 4	Was knowledgeable and able to answer your questions - 5
Understood your needs and offered solutions *	Understood your needs and offered solutions - 1	Understood your needs and offered solutions - 2	Understood your needs and offered solutions - 3	Understood your needs and offered solutions - 4	Understood your needs and offered solutions - 5
Communicated in a professional and courteous manner *	Communicated in a professional and courteous manner - 1	Communicated in a professional and courteous manner - 2	Communicated in a professional and courteous manner - 3	Communicated in a professional and courteous manner - 4	Communicated in a professional and courteous manner - 5
Gave updates to you as needed *	Gave updates to you as needed - 1	Gave updates to you as needed - 2	Gave updates to you as needed - 3	Gave updates to you as needed - 4	Gave updates to you as needed - 5
Kept your home clean and removed all trash prior to departure *	Kept your home clean and removed all trash prior to departure - 1	Kept your home clean and removed all trash prior to departure - 2	Kept your home clean and removed all trash prior to departure - 3	Kept your home clean and removed all trash prior to departure - 4	Kept your home clean and removed all trash prior to departure - 5

Service Technician Rating *

	Poor	Below Average	Average	Good	Excellent
Overall, how would you rate your Service Technician during this service call or tune-up? *	Overall, how would you rate your Service Technician during this service call or tune-up? - Poor	Overall, how would you rate your Service Technician during this service call or tune-up? - Below Average	Overall, how would you rate your Service Technician during this service call or tune-up? - Average	Overall, how would you rate your Service Technician during this service call or tune-up? - Good	Overall, how would you rate your Service Technician during this service call or tune-up? - Excellent

Current Needs *

	Yes	No	N/A
Do you currently have any outstanding needs that Logan Services was not able to meet? *	Do you currently have any outstanding needs that Logan Services was not able to meet? - Yes	Do you currently have any outstanding needs that Logan Services was not able to meet? - No	Do you currently have any outstanding needs that Logan Services was not able to meet? - N/A

How well did Logan Services meet your expectations with the following?
(On a scale of 1 to 5, with 5 being Excellent)

Office Staff Expectations Grid *

	1	2	3	4	5
Ease of contacting Logan Services *	Ease of contacting Logan Services - 1	Ease of contacting Logan Services - 2	Ease of contacting Logan Services - 3	Ease of contacting Logan Services - 4	Ease of contacting Logan Services - 5
Friendliness of the representative answering the phone *	Friendliness of the representative answering the phone - 1	Friendliness of the representative answering the phone - 2	Friendliness of the representative answering the phone - 3	Friendliness of the representative answering the phone - 4	Friendliness of the representative answering the phone - 5
Helpfulness of the representative to answer the questions you had *	Helpfulness of the representative to answer the questions you had - 1	Helpfulness of the representative to answer the questions you had - 2	Helpfulness of the representative to answer the questions you had - 3	Helpfulness of the representative to answer the questions you had - 4	Helpfulness of the representative to answer the questions you had - 5
Ability to schedule an appointment convenient for you *	Ability to schedule an appointment convenient for you - 1	Ability to schedule an appointment convenient for you - 2	Ability to schedule an appointment convenient for you - 3	Ability to schedule an appointment convenient for you - 4	Ability to schedule an appointment convenient for you - 5

How easy is Logan Services to do business with? *

	Not Easy	Somewhat Easy	Easy	Very Easy	Extremely Easy
How easy is Logan Services to do business with? *	How easy is Logan Services to do business with? - Not Easy	How easy is Logan Services to do business with? - Somewhat Easy	How easy is Logan Services to do business with? - Easy	How easy is Logan Services to do business with? - Very Easy	How easy is Logan Services to do business with? - Extremely Easy

How valued did Logan Services make you feel while doing business with you? *

	Not Valued	Somewhat Valued	Valued	Very Valued	Extremely Valued
How valued did Logan Services make you feel while doing business with you? *	How valued did Logan Services make you feel while doing business with you? - Not Valued	How valued did Logan Services make you feel while doing business with you? - Somewhat Valued	How valued did Logan Services make you feel while doing business with you? - Valued	How valued did Logan Services make you feel while doing business with you? - Very Valued	How valued did Logan Services make you feel while doing business with you? - Extremely Valued

How likely are you to contact Logan Services for future heating and cooling needs? *

	Not Likely	Somewhat Likely	Likely	Very Likely	Extremely Likely
How likely are you to contact Logan Services for future heating and cooling needs? *	How likely are you to contact Logan Services for future heating and cooling needs? - Not Likely	How likely are you to contact Logan Services for future heating and cooling needs? - Somewhat Likely	How likely are you to contact Logan Services for future heating and cooling needs? - Likely	How likely are you to contact Logan Services for future heating and cooling needs? - Very Likely	How likely are you to contact Logan Services for future heating and cooling needs? - Extremely Likely

How likely are you to recommend Logan Services to your friends and family? *

	Not Likely	Somewhat Likely	Likely	Very Likely	Extremely Likely
How likely are you to recommend Logan Services to your friends and family? *	How likely are you to recommend Logan Services to your friends and family? - Not Likely	How likely are you to recommend Logan Services to your friends and family? - Somewhat Likely	How likely are you to recommend Logan Services to your friends and family? - Likely	How likely are you to recommend Logan Services to your friends and family? - Very Likely	How likely are you to recommend Logan Services to your friends and family? - Extremely Likely