We Value Your Opinion!

Tune-UpService Call
Why was Logan Services at your home? *
Not SatisfiedSomewhat SatisfiedSatisfiedVery SatisfiedExtremely Satisfied
How would you rate your overall experience with your appointment? *
YesNoN/A
If a service call, was your Technician able to diagnose & resolve the problem on the same day? *

 

Did your Service Technician offer you:

YesNoDon't Know
Our Maintenance Plan *
Options to improve your indoor air quality *

 

How well did your Service Technician meet your expectations in the following areas?
(On a scale of 1 to 5, with 5 being Excellent)

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Arrived within the scheduled time frame for your appointment *
Appeared in appropriate and neat attire *
Was knowledgeable and able to answer your questions *
Understood your needs and offered solutions *
Communicated in a professional and courteous manner *
Gave updates to you as needed *
Kept your home clean and removed all trash prior to departure *
PoorBelow AverageAverageGoodExcellent
Overall, how would you rate your Service Technician during this service call or tune-up? *
YesNoN/A
Do you currently have any outstanding needs that Logan Services was not able to meet? *

 

How well did Logan Services meet your expectations with the following?
(On a scale of 1 to 5, with 5 being Excellent)

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Ease of contacting Logan Services *
Friendliness of the representative answering the phone *
Helpfulness of the representative to answer the questions you had *
Ability to schedule an appointment convenient for you *
Not EasySomewhat EasyEasyVery EasyExtremely Easy
How easy is Logan Services to do business with? *
Not ValuedSomewhat ValuedValuedVery ValuedExtremely Valued
How valued did Logan Services make you feel while doing business with you? *
Not LikelySomewhat LikelyLikelyVery LikelyExtremely Likely
How likely are you to contact Logan Services for future heating and cooling needs? *
Not LikelySomewhat LikelyLikelyVery LikelyExtremely Likely
How likely are you to recommend Logan Services to your friends and family? *
Your Information
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