Customer Service Representative

Logan Services, Inc. is a privately held Residential Heating & Air Conditioning company that began in 1969. Our business has remained strong for over 47 years because of our dedication to excellence in the field of customer service. This dedication has made us Home Depot’s premier HVAC contracting firm. Clients who insist on high quality and excellent service attract to us.

We offer a competitive salary along with benefits including: medical, dental, and vision with a health savings account, short term and long term disability, gym reimbursement, clothing allowance, life insurance, 401k, profit sharing as well as paid vacation, sick time and holidays.

Join our team as a Customer Service Representative in our Dayton or Columbus office! We are seeking an individual who is experienced in a high-paced work environment.

Primary job duties would include:

  • Receiving a high volume of inbound calls
  • Scheduling service calls
  • Dispatching service calls
  • Other administrative tasks

Successful candidates will have the following:

  • Customer Care or Customer Service Experience
  • HVAC knowledge
  • Strong oral and written communication
  • Experience in working independently as well as with a team
  • Superior organizational and project management skills
  • Strong problem solving skills
  • Comfortable and knowledgeable with computers
  • Ability to pass a background check and drug screen
  • Valid Driver's License

Qualifications:

  • Associate's Degree or Bachelor's degree (preferred)
  • 1-3 years' experience with multiple line telephones
  • Computer proficiency in Microsoft Office
  • Experience with a customer database
  • Management experience a plus

We offer the following:

  • Competitive salary
  • Paid vacation, personal days and holidays
  • Medical, Vision and Dental insurance
  • Retirement Planning and 401k
  • Profit sharing
  • Opportunity for advancement (one of the largest HVAC companies in the country)

Hours will be Monday through Friday 10:00 am - 6:30 pm. Additional hours may be required during our peak season. We look forward to talking with you!

 

If you are looking to advance in your career, this opportunity may be for you. Send your confidential resume to careers@logan-inc.com in for consideration or apply online below.