The Team At Logan Services

Service technicians in the training center

One of the essential pieces of any small business is a great team. Not one person can do this alone. The team at Logan A/C & Heat Services has grown over the years and the overall production of the company has gotten stronger. There is a huge supporting cast here at Logan Services, including roughly 120 people, who make life more comfortable for our customers day after day.

Here is a look at just some of the teams at Logan A/C & Heat Services.

 

Customer Service Representatives

Customer service team members are experts at assisting customers over the phone and providing a “wow experience”. The team strives to make every call the best interaction of the customers’ day. Not only do the representatives help customers determine when it’s time to schedule maintenance and repairs, they do so while delivering the fast, friendly service for which Logan A/C & Heat Services is known. As the front line of the business, the customer service team focuses on delivering positive solutions to even the toughest situations. No matter how great or small the request, the team is expertly trained to ensure customer satisfaction – every time, every call, and in every market. You can give our team a call today to help you determine the best solution for your unique individual needs.

Comfort Consultants

The professional team of comfort consultants at Logan Services works to offer customers one-on-one personal communication through in-home consultations for new heating and cooling systems. Comfort consultants are also able to offer various sales promotions, utility rebates, and even financing options to customers. The team gives its full attention to each job so your needs can be fully addressed during each and every free estimate provided. Comfort consultants at Logan A/C & Heat Services are factory-trained by partnering manufacturers including Trane, Rheem, and Mitsubishi Electric. This training is followed by various follow-up courses throughout the year at Logan Services’ training center in Dayton, Ohio. The knowledge obtained in these trainings separate the team at Logan Services from the rest of the consultants in the industry. The team believes that continued learning will allow for the proper recommendations of goods and services to customers.

Service Technicians

Each day service technicians face many different and unusual situations. Their focus is to help customers in difficult times, and help explain the how’s and the why’s of HVAC. Along with those explanations comes the handiwork and precision of the HVAC trade. The goal is to fix a broken a/c or furnace in a timely manner and at a fair and affordable price. The team is conditioned to work in any type of weather and spend many overnight hours keeping families in the Dayton, Columbus, and Cincinnati markets safe and comfortable. Everything seems to feel better when the indoor climate at home is comfortable. The technicians are highly trained and customer-centric to help you through any furnace repair, heat pump repair, or air conditioner repair. Service technicians are also able to keep newer heating and cooling systems operating at top efficiency through annual maintenance plans offered to customers.

Installers

The installers of Logan Services are professionally skilled, sensitive to customer needs, and capable of performing first-class installations in a wide variety of conditions and spaces. The installers care about the comfort needs and desires of all customers. They communicate with the comfort consultants to ensure all processes are followed and that your residential installation is performed correctly and in a timely manner. They realize that they are key to the growth and integrity of the company.

 

Supporting Groups:

 

Field Management

The field management team is highly skilled, industry certified, and offers many years of experience. This team supports other groups including comfort consultants, service technicians, installers, etc. The leaders of this team play a large part in the overall production of each job on the daily schedule. With the assistance of field management, you can be assured that your job will be finished right the first time.

IT

The IT department maintains the functionality of the company’s technical infrastructure for the Logan Services locations in Cincinnati, Columbus, and Dayton. They also maintain all mobile devices that the technicians and installers utilize while in the field. Each day the department faces a variety of unique technical issues related to various pieces of hardware and software. The IT department guarantees that every member of the Logan Services team has the technical tools and devices necessary to ensure the utmost level of services for our customers.

Logistics

The logistics team has a long list of daily duties to perform in order to ensure that every heating and cooling installation and repair goes smoothly and quickly. Just to name a few, the team is in charge of ordering and receiving equipment and parts, rotating and organizing stock in the warehouses in Columbus, Dayton, and Cincinnati, and making sure that all of the correct equipment makes it to the installers so that they can do the best job possible for you, our customers.

 

As you can see, teamwork is essential. Want to join our team? Check out our available opportunities here »