F.A.Q.'s

What heating and air conditioning brands does Logan Services offer?

Logan Services offers Trane residential heating and air conditioning products. Trane is a reliable brand, and is top rated by Consumer Reports (July 2009).

Can you just give me a ballpark figure?

Unfortunately it is impossible for Logan Services to accurately determine your cost without first coming to your home to see what type of work will be involved. Every home is different, and we want to tailor a system to meet your needs and your budget. Set an appointment up with us today to find out what Trane system will work best to meet your home comfort needs.

How much will a new system cost?

That’s a good question. It depends on your particular situation. Because each job is different, our comfort consultant will be able to tell you after he has thoroughly analyzed and measured your home and asked you what your particular comfort needs are.

I don’t think I can afford a Trane. I heard they are expensive!

Trane has systems that meet everyone’s lifestyle and suit all budgets. Logan Services has generous financing choices available to qualified customers. It’s easy to pre-qualify, and it takes just a few minutes. We will be happy to help you become pre-qualified for credit when we meet with you at your home.

What are my “cash on delivery” payment options ?

We accept personal checks, cash, Visa, Mastercard, and Discover.

Does Logan Services offer financing?

YES! For customers who qualify, we offer a variety of plans including 12 months no interest with regular minimum payments as well as the choice of equal payment plans.

What makes Trane so good?

Trane has built a reputation on a long history of building quality products. Trane manufactures comfort products that are the recognized choice among consumers and are known to be the most reliable, durable and energy efficient products available today. Plus, Trane offers the best system warranties including its “perfect 10 warranty” (10 year parts and labor). These are the reasons why Trane is the world leader in residential comfort systems. We say, “It’s hard to stop a Trane.”

Will I save money on my utility bills with a new system?

You will save at least 20% on utility usage with a new Trane heating and air conditioning system. In fact, if you don't save 20% on your energy/utility consumption within the first year on a new Trane comfort system, Logan Services will pay the difference!

What kind of warranty do you offer?

Most standard Trane systems include 5 years parts and 1 year labor warranty. High efficiency systems typically include 10 years parts and 1 year labor warranty. Extended warranties on parts and labor from 2 to 10 years are also available. Each system or combination of units may have different warranty packages available. It is best to consult with a Logan Services’ comfort representative about available warranties.

So I hear you work with Home Depot. What does that mean?

Choose The Home Depot as your HVAC service provider, and REST EASY! You are in the hands of the best team in the industry. When you work with Home Depot, you’ll be working with Logan Services. Your decisions will be backed by The Home Depot, the largest home improvement retailer in the world. Your installation is also covered by TRANE, the world leader in HVAC. Why do we offer triple-net coverage? It’s because your comfort concerns matter to us! Triple-Net Coverage gives you the ultimate piece-of-mind, knowing that you have security in your purchase. No other HVAC dealership can offer you this. Let us earn your trust by calling 1-800-564-2611with confidence today for a FREE in-home consultation.

Is it cheaper to buy from Logan Services vs. buying from the Home Depot?

No, our prices are the same. Logan Services would not be able to have a strong partnership with Home Depot if it was able to raise or lower its pricing. If you call Logan or Home Depot you will get the same price. We want to make purchasing a new system fair and easy for all of our customers.

Can you match your price with a quote I’ve already received?

No, we can’t do that because it is impossible to match or compare other contractors’ services. Each job is unique and totally dependent on your needs. Plus, Logan Services has set up special requirements to insure you are 100% satisfied when we complete your job.

I am not the homeowner. I am the renter/realtor/potential buyer. Can I still have an estimate?

A Logan Services comfort consultant will have to meet with the actual owner of the property. This is to protect the rights of the owner. If the owner would like to get an estimate to speed up the sale of the home, he/she is free to do so. Once a customer establishes ownership of a property we will be happy to give a free in-home estimate. If the homeowner lives out of the area, we must meet with the power-of-attorney or the care-taker of the property.

I’m married. Do we both have to be at the consultation?

When Logan Services installs a new comfort system, it’s designed around the needs of everyone in the home. Because there could be dozens of way to meet your needs, we feel it’s vital to meet with all of the adults.

Can I buy the system and install it myself?

No, the Trane HVAC program through Logan Services does not include “cash and carry.” Installation is included on all heating and air conditioning purchases with Logan Services. This practice ensures the manufacturer warranty through Trane. We take 100% responsibility for selling, furnishing and installing the heating/cooling system you select.

How fast can you install my system?

It depends on your particular situation, but usually a job that does not need ductwork can be complete within one to two days. Logan Services has next day installation available at no extra cost!! In some cases we will be able to install your new Trane system the very same day!

What if something goes wrong after the installation?

You can always contact Logan Services. We work hard to make sure you are 100% satisfied with the work that we do for you. We will respond quickly to your needs. One call to Logan Services is all it takes to have someone check up on your situation.

I need service work on my system. Do you service heating and air conditioning equipment?

Of course we can! All of our service technicians are trained to work on all makes and models of heating and air conditioning equipment. If you have an emergency, call our 24-hour hotline at 1-800-564-2611. If you are not in a hurry or if your system needs a seasonal tune-up, click here to send us an e-request. The customer service team at Logan Services will respond to your request within the next 24 hours.

Should I have my furnace and air conditioner cleaned and checked every year?

YES! If you properly maintain your heating and air conditioning system, your system should operate at it’s best efficiency level throughout the season. You also should be able to increase the lifespan of your system by making sure it is properly cleaned on a regular basis. The number-one cause of repairs and/or replacement is due to little or no maintenance.

Why should I choose Logan Services over a local HVAC contractor?

• Logan Services is a responsible dealer with a reputation built on trust.
• Logan Services has been recognized by Trane as the #1 Trane dealer in the state of Ohio.
• Logan Services is dedicated to customer service and satisfaction.
• Logan Services offers the best products with the best warranties.
• Logan Services offers the best financing.
• To be a part of Logan Services’ HVAC program, the employees at Logan Services are required to pass rigorous background checks, attend special training and meet stringent quality and installation standards. As a matter of fact, after performing work for you, our team must complete a 33-point installation checklist signed by you. Then as a customer you can complete a satisfaction survey in which Logan Services must meet a very high standard.

What is a Comfort Specialist?

A certified Trane Comfort Specialist is more than just another HVAC salesman. Trane equipment is top of the line; therefore, Trane requires top of the line personnel in the field. A well-trained comfort specialist knows Trane product lines through and through. They have been taught to calculate and measure the exact system that will fit your home comfort needs. Comfort specialists have extensive knowledge of the 100’s of fine-tuned components that go into every product category. There is no substitute for the best! Trane Comfort Specialists know this, and they are here to make sure you get nothing less than the best.

Why does Logan AC & Heat Services NOT quote over the phone?

As a customer, there is no worse feeling than feeling like a number in line. At Logan, we consider ever call unique; a potential custom job, requiring our utmost attention. Every home is unique, there are no two alike. We take into consideration many factors including square footage, number/location of windows and doors and current duct work. It may seem like an inconvenience to customers who are price shopping; however, it would be a greater disservice to quote a job over the phone. Give us the chance to give you a FREE in-home estimate; you will see, and take comfort in, our one-on-one approach. Our trained Comfort Specialist will give you a custom, one of a kind estimate that fits your comfort needs.

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